Privacy Policy

Overview

At Payonetic Techno Private Limited (“we,” “our,” or “us”), we are committed to protecting your personal data and ensuring transparency in how we handle your information. This Privacy Policy outlines the types of data we collect, how we use it, and your rights in relation to that information. Whether you are visiting our website (payonetic.com), using our API, or communicating with us in any form, we encourage you to read this policy carefully to understand our approach to privacy and data protection.

Information We Collect

We collect a range of information to provide a seamless and secure experience for our users. This includes:

  • Personal Information: Details such as your full name, email address, mobile number, company name, GSTIN, PAN, and billing or payment-related data help us identify and serve you better.

  • Technical Information: We automatically collect information such as your IP address, browser type and version, operating system, device type, and session logs to ensure optimal performance and security.

  • Usage Data: We track how you interact with our platform—including the pages you visit, the API calls made, and transactional data—to improve our service offerings.

  • Cookies and Tracking Technologies: Our systems use cookies, pixels, and other tracking technologies to analyze browsing behavior, remember preferences, and enhance user experience across devices and sessions.

How We Use Your Information

The information we collect is essential to the operation of our platform. Specifically, we use it to:

  • Deliver Our Services: We use your data to manage your account, enable payments, and provide access to our APIs and merchant tools.

  • Maintain and Improve: Data insights help us identify technical issues, analyze trends, and continuously enhance our products and features.

  • Customer Support and Communication: We may use your contact information to respond to inquiries, send updates, or notify you of important changes to our services or policies.

  • Fraud Detection and Security: Your technical and behavioral data helps us detect suspicious activity, prevent fraud, and safeguard our systems.

  • Legal and Regulatory Compliance: We may process and store information to comply with tax regulations, financial oversight laws, and industry requirements.

Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, your data may be shared under specific circumstances:

  • With Authorized Service Providers: We may share your data with vendors and partners who assist in operating our platform, such as payment gateways, cloud hosting, and analytics services, under strict confidentiality agreements.

  • Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities or regulators.

  • Business Relationships: On occasion, we may collaborate with third parties to offer joint services or integrations that involve limited data exchange.

  • Corporate Transactions: If we undergo a merger, acquisition, or reorganization, your data may be transferred as part of the transaction, subject to continued protection under this policy.

Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this policy. Retention periods may vary based on the type of data and applicable legal or regulatory obligations. After this period, your data is either securely deleted or anonymized for analytical purposes.

Security of Your Information

Protecting your personal information is a top priority. We implement a range of technical and organizational safeguards—including encryption, access control, and routine security audits—to prevent unauthorized access, alteration, or disclosure of your data. While we strive for maximum protection, we acknowledge that no digital system is completely immune to threats, and we advise users to adopt best practices on their end as well.

Your Rights

Depending on your jurisdiction, you may have rights that allow you to:

  • Access and review the personal data we hold about you

  • Request corrections or updates to inaccurate information

  • Ask for deletion of your data, subject to legal retention requirements

  • Limit or object to specific uses of your data

  • Withdraw consent where processing is based on consent

  • File a complaint with a data protection authority

To exercise any of these rights, please reach out to us via Info@payonetic.com. We are committed to addressing your request in a timely and lawful manner.

Third-Party Links

Our website and communications may contain links to third-party websites or services. We are not responsible for their content or privacy policies. We recommend that you read the privacy statements of those websites to understand how your data is collected and used.

Policy Updates

We reserve the right to revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after any update constitutes your acknowledgment and acceptance of those changes. We encourage users to revisit this page periodically.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please get in touch with us at:

Payonetic Techno Private Limited
 Shyam Building, Near Ice Factory, Hatwala Road,
 Samalkha, Panipat, Haryana – 132101, India
 📧 Email: Info@payonetic.com
 🌐 Website: www.payonetic.com